The following terms and conditions are applicable to all orders placed on our website. We have tried to keep these simple but in case of any queries please contact our sales department.
These terms and conditions do not affect your statutory rights. To order goods through our website or over the phone you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
All products and prices including special offers are subject to change or discontinuation without notice. Whilst we try to ensure prices and product information is accurate on our web site, we reserve the right to refuse or cancel any orders (even if the payment has been charged) for goods that have been advertised at an incorrect price, showing the wrong photograph or description.
If we discover any pricing errors before we process your order, you will be notified immediately with the option to re submit your order at the correct price or cancel the order.
All products are subject to availability and can change prior to delivery without notice. If this is the case, you will be notified by phone or email.
Any product availability information supplied on our website is an estimate only.
We do not offer any form of price promise or price match.
We accept all major credit and debit cards including Visa, MasterCard, Switch, Solo and Maestro. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.
We deliver nationwide orders within 2-7 working days on clearance of payment, * whilst overseas orders should take no more than 5 -10 working days. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
All products purchased from execspec.co.uk are supplied with a FULL 1 Year manufacturer?s warranty (unless stated differently at time of purchase) covering parts and labour. Your product will be covered against any faults from the date of delivery however this warranty will NOT cover misuse, neglect or accidental damage.
In the unlikely event that your product is faulty, damaged or incase of any shortages please contact us via email immediately (within 48 hours of delivery) quoting your order reference, invoice number and details of the problem.
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery. Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery. Any shortages within in the delivery will have to be reported with 7 days of delivery, in writing you may fax and post. In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery. Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date.
If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 20% of the price of the goods along with the cost of carriage will be charged to your credit card account.
Please Note: We will not be liable for the return shipping costs.
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges (some items maybe applicable to 25% restocking fee). Special Order item can not be returned. It is your responsibility to return any such items in a pristine saleable condition in their original box and new packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have received the delivery, your right to cancel will be revoked. The cancellation must be put into writing and received within the 7-day period.
Note: These terms and conditions do not affect your legal rights and we reserve the right to change these terms and conditions at any time without prior notice.